Subject to these terms, we offer refunds on the purchase of defective goods but not on the provision of services.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. We do our best to package items securely and have been doing this a long time, without any reports of breakage.

Where items have been made or personalised for you, they are non-refundable unless defective. This includes, but is not limited to. student handbooks and custom herbal formulations.

If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund. All refunds requests must be initiated within 7 days of receipt of the item to be eligible for a refund, if all other conditions listed above are met.